Frequently Asked Questions
1. How do I place an order?
Placing an order with Alchimia is simple! Just follow these steps:
- Browse our collection and click on the item you like.
- Select your preferred size and quantity.
- Click the "Add to Cart" button.
- Review your order in the cart, then click "Checkout."
- Enter your shipping and payment information, and you're done!
2. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. Choose the option that's most convenient for you during checkout.
3. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's journey to your doorstep.
4. What is your return policy?
We want you to love your Alchimia purchase. If for any reason you're not satisfied, you can return items within 30 days of receipt for a full refund. Please make sure the item is in its original condition with all tags attached. Visit our [Return Policy](link to return policy) page for more details.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. During checkout, you can enter your address to see if we ship to your location and to calculate shipping costs.
6. How do I contact customer support?
Our customer support team is here to help! You can reach out to us via email at [email protected], and we'll get back to you as soon as possible.
7. Can I change or cancel my order?
You can request changes or cancel your order within 24 hours of purchase. Please contact our customer support team at [email protected] with your order details. Orders that have already been shipped cannot be canceled.
8. Are your products eco-friendly?
Yes, we are committed to sustainability. We source eco-friendly materials and employ responsible production processes. We believe in leaving a positive impact on the planet. Learn more on our [Sustainability](link to sustainability page) page.
9. How can I stay updated on your latest collections and promotions?
Stay connected with us by following our social media channels on Instagram, Facebook, and Twitter [@alchimiafashion]. You can also subscribe to our newsletter to receive exclusive updates, promotions, and early access to new collections.
10. Do you offer wholesale or collaborations?
Yes, we welcome collaborations and wholesale partnerships. For inquiries, please reach out to us at [email protected]
If you have more questions or need assistance with anything else, don't hesitate to contact us. We're here to help!